Terms and conditions

These terms and conditions were last updated on 26 September 2012.

1. Introduction

These terms and conditions apply to all sales made to you via this website. Please read these terms and conditions before you place your order. By placing an order you are deemed to have accepted these terms and conditions. If you do not accept these terms, do not use this website.
You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

2. Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available to find out if you wish to wait, receive a substitute or a refund.

3. Representation of products

We reserve the right to alter, without notice, the range of products, prices of products and terms and conditions of sale before you place an order. We reserve the right to withdraw any item from sale without notice.

4. Privacy Policy

Read our Privacy Policy.

5. Your Order

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process, and before placing your order, you will be given the opportunity to check your order and to correct any errors.

After placing an order, you will receive an e-mail from us acknowledging that we have received your payment. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product(s) has/have been despatched. The contract between you and us is only formed when we send you the dispatch confirmation.


– For delivery to addresses outside UE, customs duties (for items over £125) or VAT (for items over £18) are the responsibility of the purchaser.

The Contract will relate only to those products whose despatch we have confirmed in the dispatch confirmation. We will not be obliged to supply any other products which may have been part of your order.

If we decide not to accept all or part of your order, we will not be obliged to supply any (other) products which may have been part of your order and will instead arrange a full refund for that element of your order.

We may refuse to accept an order: where goods are not available; where we cannot obtain authorisation for your payment; if there has been a pricing or product description error; if you do not meet any eligibility criteria set out in our terms and conditions.

6. Prices and Payment

Prices are valid at the time of order. Our prices are reviewed periodically. The total cost of your order is the price of the products ordered plus delivery charges.

All prices are inclusive of VAT (where applicable) at the current rate and are correct at the time of entering the information onto the system. Prices quoted are for delivery (in the case of goods) and for performance (in the case of services) in the United Kingdom unless otherwise specified. Prices are in Pounds Sterling unless otherwise specified.

Full payment must be made prior to despatch of the products, by credit or debit card. We accept all major debit/credit cards, but unfortunately we cannot accept Diners Club. In the event of non-authorisation of payment by your card issuer you will receive an on screen notification and your order will not be processed. We cannot accept liability for any losses or costs incurred or sustained by customers who transmit credit or debit card information. (See our Security Policy below)

By completing the process for an on-line order you are confirming that the credit/debit card being used for the transaction(s) is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

7. Delivery

We despatch your goods within 7 clear working days of the relevant transaction. However, we reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product.

Our products comes directly from Morocco and are shipped from other European country. The recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.

Goods will be delivered to you at the address provided by you on the order form. We will not be held liable for any loss caused by you entering your address incorrectly into the website.

Any dates quoted for delivery of goods are approximate only and we shall not be liable for any delay in delivery of goods however caused. We would ask that you wait 3 (for Express orders) or 5 (for Standard orders) working days past the last estimate day before contacting us should your parcel not arrive within the delivery estimate timescale. This allows for any local delays affecting the Royal Mail. We will also need to wait a further 10 working days past the last estimated delivery date for European orders.

In the event that your order does not arrive, you must inform us within 30 days of the last estimated delivery date, which is available on order details which are on the order confirmation emails and in your account area. Failure to do so may result in us being unable to investigate missing orders.

Delivery charges will be dependant on the weight of the products ordered. For deliveries where an additional charge may be required we will contact you by telephone or e-mail and the additional charge must be paid prior to the despatch of your order.

We will not be liable for any failure to perform or delay in performance of any of our obligations under a contract with you that is caused by events outside our reasonable control. We will use our reasonable endeavours to notify you if such an event occurs.

8. Risk and title

The products will be at your risk from the time of delivery to you.

9. Cancellation Rights, Returns and Refunds

Cancellation rights: Customers reserve the right to return their orders within 7 clear working days of receipt of goods. To cancel a Contract you must inform us in writing.

Return policy: You will be provide with the return address after written cancelation. You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. We recommend you obtain proof of posting. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

The rights to return the goods to us as referred, will not apply in the event that the product has been used, or the product is not in a saleable condition, upon return to us, or if any seal on the packaging for the product has been broken. The provisions of this clause do not affect your statutory rights.

Refund policy: If you return items within the period mentioned above and in accordance with the terms of our Returns Policy, we will process the refund due to you as soon as possible and, in any case, within 30 days of receiving the returned items. In this case, we will refund the price of the product in full, excluding a refund of the original delivery charges charged to you. We will not issue refunds for any items lost or stolen in transit to us.

10. Customer Complaints

We endeavour to respond to all customer complaints or queries within five working days.

11. Faulty Products

Where you experience a fault with a product it can be returned to us subject to our returns policy above.

12. Events outside Our Control

We shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.

13. Licence

You are permitted to print and download extracts from this Website for your own use onl.
This licence does not allow you to download and modify individual pages or substantial parts of our website. No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

14. Copyright

All content, databases, graphics, buttons, icons, logos, layouts and look & feel are our copyright, unless expressly acknowledged as otherwise. The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.

15. Feedback

Where the facility exists you may provide reviews or public feedback on the website of products purchased by you, also known as user-generated content. We reserve the right to remove any content, which breaches or risks breaching these terms and conditions.

16. Indemnity

By your use of our website you hereby indemnify us and undertake to keep us indemnified at all times now and in the future against all possible claims relating to any breach of these terms and conditions by you. Such indemnities to include, (but not be limited to) all costs legal and otherwise, all other expenses, damages or settlements arising from your breach of these terms and conditions.

17. Liability

Where content and information is provided on the website without charge we exclude all liability for such content and information. All business losses (including, but not limited to) loss of profits, income, revenue, damage to goodwill, loss of other commercial contracts, other commercial opportunities are all excluded. All indirect, consequential or special losses or damage are all excluded. All other losses or damages not reasonably foreseeable at the time of the contract between you and us are also excluded. All losses relating to the loss or corruption of data, databases, systems, software or hardware are all excluded.

These terms and conditions do not exclude or limit liability for death or personal injury caused by you or us. These terms and conditions do not exclude or limit liability for fraud or fraudulent misrepresentation caused by you or us. These terms and conditions do not exclude or limit liability where this conflicts with the applicable law for this jurisdiction.

18. Variation

We reserve the right to vary these terms & conditions at any time, without giving notice to you. Such varied terms and conditions shall automatically apply to the use of our website from the date of publication on our website.

19. Third Parties

These terms and conditions are between you and us. They do not apply to, or benefit any third party and are not reliant on any third party.

20. Registration

To register with us you must be over eighteen years of age. Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network. Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately. We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

21. Entire Terms & Conditions

These terms & conditions set out the entire agreement and understanding between you and us.

22. Statutory Rights

Your statutory rights are not affected by any of the above. ie sale of goods act and other consumer rights. For more information contact your local authority Trading Standards.

23. Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English Law and all parties shall submit to the exclusive jurisdiction of the English Courts.

Should you have any questions regarding these terms and conditions please Contact us.